Once you are approved for a Nova Merchant account, a Virtual Terminal is included in your JAC Real Time Processing account. With the Virtual Terminal, you are able to process sales, credits, authorizations, and forces as well as view your batches. The Virtual Terminal is accessible 24 hours a day.

Please note: When you process a Sale through your Virtual Terminal, the record of the transaction will be held within your Virtual Terminal in your Batch history. The Sale transaction will not appear in your JAC account because it has not been processed through your Shopping Cart, it has been processed directly through our Network connection to Nova Corporation.

Click on any of the links below to obtain more information about using each feature of the Virtual Terminal:

Access your Virtual Terminal
Processing a Sale
Processing a Credit
Processing an Authorization only
Processing a Force
Viewing your Batch History
Important Authorization Information

To Access your Virtual Terminal:

1. 1. Access your JustAddCommerce account using your Administrative password.
   
   
2. 2. Once you are logged on to your account, you will see a number of links on the left hand side of the page.
   
   
3. 3. Within the first section called "My Orders", you will see the "Virtual Terminal" link.
   
   
4. 4. Click the "Virtual Terminal" link.
   
   
5. 5. The Virtual Terminal will appear and will look as follows:

1. 6. Click on the Transaction link to open the Virtual Terminal for Sales, Credits, Authorize only, etc.
   
   
2. 7. To view your Batch history, click on the "Batch" link. You will be able to view the current day's batch, previous week's batch or all batches. There are links for all options. Simply click on the link to display the information you need. Each batch will have a "Details" button next to it allowing you to see the complete customer information and authorization number. If you are looking at a current day's batch (an open batch), you will also see a "Void" button next to each transaction which can be used to void a transaction before it is closed in your batch. By voiding a transaction before the current day's batch closes, the customer's credit card will not charged for the transaction.
   
   
3. 8. When you are finished using the Virtual Terminal be sure to click the Log off link for security purposes.

Processing a Sale Transaction

1. 1. Log on to your Virtual Terminal by accessing your JAC account
   
   
2. 2. Click on the "Sale" link
   
   
3. 3. The Sale screen will appear. Enter all your customer's information in the fields given. The Address information should be the same as your customer's Billing Address for their credit card account. If shipping to a different address, use the comment field at the botton of the Sale screen to enter the Shipping address. It is important to fill in all fields to help ensure an AVS match and to obtain the best discount rate for each processed transaction.
   
   
4. 4. In the "Card Number" field, you must enter the credit card number without dashes. Make sure the number is entered as one continuous number, ie. 1234567890123456.
   
   
5. 5. In the "Expiration Date" field, enter the name as one continuous number without dashes or forward slashes, ie. 1005.
   
   
6. 6. In the "Amount" field, DO NOT enter the dollar sign. Doing this will cause the transaction to fail.
   
   
7. 7. Once you have completed entering the necessary information, click the "Submit" button.

Once the Sale is completed, you will receive an Authorization page containing the completed sale information and an Authorization number. We recommend printing a copy of the Authorization page for your records.

Important Authorization information: Next to the Authorization number, in parentheses, shows the Address Verification Status (AVS). Address Verification Status is a system that was developed by the credit card companies to try to prevent fraud on the internet. When an order is placed and processed, the customer's Billing Address is compared to the Billing Address for the customer's credit card, if they match then you will see the words AVS Match. With an AVS Match, you can be confident that the information is valid and you can ship the product. If you get only a partial match—AVS Zip Code or AVS Street or No AVS Match, it is up to you decide if you want to ship a product that does not have matching address information to the credit card, as the risk of fraud is higher in these cases. In situations such as these, we recommend calling the customer prior to shipping the product and/or contacting the Customer Service number provided by Nova for Credit Card Authorization. Call us at 1-866-343-4206 ext 1 to receive the Nova phone number.

Processing a Credit Transaction

You may use the "Credit" link within the Virtual Terminal to process any orders that need to be credited.

1. 1. Using your administrative password, log on to your Virtual Terminal by accessing your JAC Account.
   
   
2. 2. Click on the "Credit" link.
   
   
3. 3. Enter your customer's information in the fields provided. Be sure to fill in all fields.
   
   
4. 4. In the "Card Number" field, you must enter the credit card number without dashes. Make sure the number is entered as one continuous number, ie. 1234567890123456.
   
   
5. 5. In the "Expiration Date" field, enter the name as one continuous number without dashes or forward slashes, ie. 1005.
   
   
6. 6. In the "Amount" field, DO NOT enter the dollar sign. Doing this will cause the transaction to fail.
   
   
7. 7. Once you have completed entering the necessary information, click the "Submit" button.

Once the Credit is completed, you will receive an Authorization page containing the completed Credit information and an Authorization APPROVAL. We recommend printing a copy of the Authorization page for your records.

Processing an Authorization Only

An Authorization Only transaction is used if you need to reserve funds for a sale in order to charge the card at a later time. For example, this feature will be used if you do not charge the credit card until the product ships but you need to ensure payment. By completing the Authorization transaction, an Authorization code will be given to you. This code is good for 30 days and must be entered as a Force transaction to complete the funds transfer from your customer's credit card to your Business banking account.

1. 1. Log on to your Virtual Terminal by accessing your JAC Account.
   
   
2. 2. Click on the "Authorize" link.
   
   
3. 3. Enter your customer's information in the fields provided. Be sure to fill in all fields.
   
   
4. 4. In the "Card Number" field, you must enter the credit card number without dashes. Make sure the number is entered as one continuous number, ie. 1234567890123456.
   
   
5. 5. In the "Expiration Date" field, enter the name as one continuous number without dashes or forward slashes, ie. 1005.
   
   
6. 6. In the "Amount" field, DO NOT enter the dollar sign. Doing this will cause the transaction to fail.
   
   
7. 7. Once you have completed entering the necessary information, click the "Submit" button.

Once the Authorization is completed, you will receive an Authorization page containing the complete Authorization information and an Authorization number. Print a copy of the Authorization page and keep the page as you will need the Authorization code to do a Force transaction when you are ready to complete the funds transfer.

Processing a Force Transaction

A Force transaction is used when you have either done a previous Authorization Only transaction, or when you have to "Call for Approval" to receive approval from Nova for a transaction. When you do an Authorization Only transaction or when you call the Call Center for approval, you will be given an Authorization code. You will need to keep the Authorization code in your records and enter it in the Force Transaction to complete the Sale.

To do a Force transaction using your Virtual Terminal:

1. 1. Log on to your Virtual Terminal by accessing your JAC Account.
   
   
2. 2. Click on the "Force" link.
   
   
3. 3. Enter your customer's information in the fields provided. Be sure to fill in all fields.
   
   
4. 4. In the "Card Number" field, you must enter the credit card number without dashes. Make sure the number is entered as one continuous number, ie. 1234567890123456.
   
   
5. 5. In the "Expiration Date" field, enter the name as one continuous number without dashes or forward slashes, ie. 1005.
   
   
6. 6. In the "Amount" field, DO NOT enter the dollar sign. Doing this will cause the transaction to fail.
   
   
7. 7. In the "Force Auth Code" field, enter the Authorization code that you received from the Authorization Only transaction or from the Call Center.
   
   
8. 8. Once you have completed entering the necessary information, click the "Submit" button.

Once the Force is completed, you will receive an Authorization page containing the completed Force information and an Authorization number. We recommend printing a copy of the Authorization page for your records.

Viewing your Batch History

Your Virtual Terminal allows you to view your Transaction history. Your Transaction history is broken down in days and displays the customer information as well as the approval numbers. Each day's Batch is closed around 11pm (MT). In addition to viewing the details of each order in each batch, you are able to cancel a transaction by "Voiding" it if it's within the current open batch. If the transaction is within a closed batch, you must do a Credit transaction to cancel the transaction and/or to refund your customer.

To View your Batch:

1. 1. Access your JAC Account using your Administrative Password.
   
   
2. 2. Click on the "Virtual Terminal" link.
   
   
3. 3. On the left hand side of the screen, click on the "Batch" link.
   
   
4. 4. Your Batch Transaction will appear as below (or will look similar to the example below):

1. 5. If you want to Void a transaction, click on the "Void" button. A message will appear asking if you are sure you want to void the transaction. The customer will never be charged when you Void the transaction.
   
   
2. 6. To view the Details of an order including the customer information and approval code, click the "Details" button.
   
   
3. 7. If you would like to view your Batch transactions for the Previous Week or All Batches, click the respective links found on the left hand side of the screen.
   
   
4. 8. We recommend Logging Off of the Virtual Terminal when you are finished using the Terminal or viewing your Batches by clicking on the "Log Off" button. This is a good security measure.