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JustAddCommerce Store Settings

Read below for more information about Email Notification Settings, Store Ownership settings, and UPS settings. You may simply scroll down the page or click on any link to jump to the section you are interested in.

Email Notification Settings
Store Ownership Settings
UPS Settings


Email Notification Settings

JustAddCommerce sends emails to you, as well as your customer, whenever a new order is submitted to your web site. In order for the emails to be sent, the following email notification settings must be activated.

Please note: If the HTML code in the checkout form for the billemail is changed, your customers will not be emailed a confirmation of their order. This code cannot be changed.

To Activate your Email Settings:

  • 1. Launch JustAddCommerce within your editor.
  • 2. Using the JAC Administration button, access your JAC Account and enter your Administrative Password.
  • 3. On the left hand side of the screen under the Store Settings heading is the "Email Settings" link. Click on this link.
  • 4. Enable the Email Settings - Pick from any of the 3 choices to enable the Email Settings. You can also select more than one option:

Email Merchant when order is placed - Select this option if you only want to be notified that an order was submitted to your account

Include Order Details with Merchant Email - Select this option if you want to be notified that an order was submitted to your account that includes the details of the order. (For example: include items ordered, customer information, etc. *The complete credit card information will not be sent via email for security purposes.)

Email Customer a receipt when order is placed - Select this option if you want your customers to receive an email confirmation of their order after they have submitted the order to your account.

  • 5. Enter your Merchant Email Details - This section enables you, as the merchant, to designate your company recipients and the context of your confirmation emails. 

 

Merchant Email Recipients - Enter the email address(es) of the person(s) in your company that you want to be notified when an order has been placed. If you have more than one, enter each separated by commas. (Ex: jsmith@mycompany.com, rich@mycompany.com, etc...)

Merchant Email Subject - Enter the Subject of the email to be sent in the space provided. (Ex: An order has been received!) You may also leave this area blank in order to use the standard JustAddCommerce email confirmation. This subject displays "New Order Accepted" including the order number.

Merchant Email Body - Enter the Message of the email to be sent in the space provided. (Ex: You have a new order.) Additionally, if you have a retrieve orders button uploaded to a hidden page on your web site, you can enter the link to that page in this area. This will allow you to click the link when you receive the confirmation email to access your account more quickly and easily. (Ex: You have a new order in your JAC account.. Click http://www.mycompany.com/ordersretrieval.html to retrieve your order.)

 

  • 6. Enter your Customer Email Details - Enter the information that your customer will receive when the email confirmation of their order is sent. 

Email Sender - Enter the name that the Email will be sent from. (Ex: sales@mycompany.com) Please note: You will not be able to change the return email address, just the appearance of who it sent from.

Email Subject - Enter the Subject that will appear in the customer's email. (Ex: Your Order from My Company has been received.)

Customer Email Header - Enter the Message Header to be sent within the email to your customer. It is very important that you add your contact information in this section so the customer may contact you. (Ex: Thank you for your order from My Company. You may email me at sales@mycompany.com or call 800-123-4567 with any questions.) This space will accept up to 1000 characters so you can use this space effectively.

  • 7. Click the "Save Email Notification Changes" button to save your email changes.


Email Confirmation of a Placed Order

When an order is submitted, you and your customer will receive an email confirming the order. The complete credit card will not display on the email because messages sent via email are not secure. Below is a sample of the email confirmation that is sent when an order is placed:

 


Store Ownership Settings

The information entered in this screen gives us the complete information for the registered owner of the JAC program as well as the Account Stats. The name(s) entered in this registration screen should be the individual(s) responsible for the account. This information is necessary for our company to maintain contact with our JAC Merchants to provide the latest information and updates. It is very important to keep this information updated so we can contact the registered owner if there is a problem affecting the online store. The information can only be changed when accessing the account with the Administrative password.

Please Note:  If you are reseller and do not want your clients to contact Rich Media Technologies, Inc. directly or you do not want our company to have contact with them, you must enter your name and information in this screen as the owner. If you are a reseller and do not mind if your client has access to the account or Rich Media Technologies, Inc., then enter their name in this screen.

Account Stats - The Account Stats show your JAC Merchant/Serial number and what version of JAC you own.

Time Zone - Choose your time zone from the drop down list so the order time corresponds to your time zone.  The default time zone is Mountain Time because that is where the central JustAddCommerce Network resides.


UPS Settings

The Ship by UPS Online® Rates & Service Selection Tool enables your site to connect directly to UPS servers to obtain accurate shipping rates based on the total weight of the order, the customer's postal code and shipping method the customer selects.  The charge is then added to the order total. JAC simply connects your account to the UPS tool and does not have any control or influence over the shipping prices that UPS designates. If you intend to use the UPS Tracking or Rates & Service Selection Tools you will first need to complete the UPS registration and licensing requirements. Click on the Register button to connect to the UPS Online® Rates & Service Selection Tool registration page. Please note:

  • The "Ship for Free" feature found on the product Purchase button screen will be overridden when using the UPS Shipping method!

  • When entering the zip code for a US State, only enter the 5 digit zip code. UPS will not be able to calculate the shipping charge if you enter the 5 digit zip code + 4.

  • When entering the postal code for Canada or other countries outside the United States, you must enter all the postal codes together (with no spaces between each number). If spaces are entered between numbers, UPS will not be able to calculate the shipping charge.

  • UPS will only ship out a total of 150 lbs.  Because JAC does not know how your items will be packaged it combines the total order weight of the order not the individual packaged weight.  If you have a lot of heavy items you might want to reconsider using the UPS option as the customer will not be able to complete the order if the total weight for the order is more than 150 lbs.

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