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JAC Knowledge Support Base

  • Common Issues for JAC support.
link to tech support

JAC Technical Support Hours:

  • 9 a.m. to 5 p.m. (MST)
  • Monday through Friday
  • Closed holidays and weekends

Locating your JAC Serial Number

Your JAC Serial Number is your JAC account number. For all account inquires via phone or via our support department, we need your Serial Number in order to access your account and help you. To locate your JAC Serial Number please follow the steps below:

  1. Open your Editor
  2. Launch JustAddCommerce
  3. Click on the JAC Admin icon
  4. Select the JAC License Manager option
  5. You will view a sixteen digit code (ex: 0000-0000-0000-0000). This is your JAC Serial Number to keep in your records.

Please note: If you are a JAC Demo user or a Registered JAC user from 1998, your Serial Number will look different from our current 16 digit code. In this case, please make note and submit your JAC Serial Number exactly as it looks within your copy's "About" screen.


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