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NOTE to AOL, GMail, and other "free" email users....
Because the JustAddCommerce Networks are redundant (multiple IP's), your JAC order confirmation emails are probably being blocked by the "free" email services, such as AOL and GMail. Some email providers see multiple IP's as Spam and will either block or mark emails "for verification" which means that you will not receive your order confirmation email at the time of the order--or at all.

We highly recommend that you do not rely solely on the email confirmation for orders; instead, log into your JAC account frequently and check for orders. Also, you must contact your email provider to authorize emails from the JustAddCommerce networks. There are many paid email services available that will give you more flexibility and prevent the problems of the free services.

JustAddCommerce 5.0 Users:

(You are using JAC 5.0 if you are directed to the http://www.justaddcommerce.net/o/order.dll network when clicking on a JAC button.)

Please use the buttons below to access the various support sections for each topic.

Additional support sections:

 

Technical Support

All support is done via email. The link below is the only way to reach technical support:


link to knowledge base

JAC Knowledge Support Base

  • Common Issues for JAC support.
link to tech support

JAC Technical Support Hours:

  • 9:30 a.m. to 6 p.m. (Eastern)
  • Monday through Friday
  • Closed holidays and weekends

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